CVE-2024-57728 SimpleHelp SimpleHelp: file path flaw
In plain words: The program can be tricked into reading or writing files outside the folder it should stay in. Leaks files such as passwords and settings, or overwrites important ones.
Confirmed exploited by CISA on · US federal patch deadline May 8, 2026
What to do
- Install SimpleHelp's security update for SimpleHelp. If no update exists, follow the vendor's workaround or stop using the product until one ships.
- Patch edge devices first — attackers often start scanning for them within hours of a fix.
- Never expose the device's admin page to the internet.
- After patching a device that was exposed, follow the vendor's compromise checks, end active sessions and change passwords.
Who is affected
Work IT. Aimed mostly at company systems — you are affected through the companies you use, not your own phone.
What's at risk: They face the internet and guard the whole network, so a flaw here can hand attackers a way in — and these devices usually run no antivirus, so break-ins go unnoticed.
The details
- Official name
- SimpleHelp Path Traversal Vulnerability
- Product
- SimpleHelp SimpleHelp
- CISA description
- SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
- Type of flaw
- File path flaw (CWE-22)
- Confirmed exploited
- Apr 24, 2026 — known to be used in ransomware attacks
- US federal patch deadline
- May 8, 2026
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Answering about CVE-2024-57728 ·
Questions about CVE-2024-57728
Is CVE-2024-57728 being exploited?
Yes. CISA added CVE-2024-57728 to its Known Exploited Vulnerabilities catalog on Apr 24, 2026, which means there is reliable evidence of real-world attacks, including by ransomware groups.
How do I fix CVE-2024-57728?
Install SimpleHelp's security update for SimpleHelp. If no update exists, follow the vendor's workaround or stop using the product until one ships. Patch edge devices first — attackers often start scanning for them within hours of a fix.
Am I affected by CVE-2024-57728?
Only if you use SimpleHelp SimpleHelp. Aimed mostly at company systems — you are affected through the companies you use, not your own phone.