CVE-2024-57727 SimpleHelp SimpleHelp: file path flaw
In plain words: The program can be tricked into reading or writing files outside the folder it should stay in. Leaks files such as passwords and settings, or overwrites important ones.
Confirmed exploited by CISA on · US federal patch deadline Mar 6, 2025
What to do
- Install SimpleHelp's security update for SimpleHelp. If no update exists, follow the vendor's workaround or stop using the product until one ships.
- Patch edge devices first — attackers often start scanning for them within hours of a fix.
- Never expose the device's admin page to the internet.
- After patching a device that was exposed, follow the vendor's compromise checks, end active sessions and change passwords.
Who is affected
Work IT. Aimed mostly at company systems — you are affected through the companies you use, not your own phone.
What's at risk: They face the internet and guard the whole network, so a flaw here can hand attackers a way in — and these devices usually run no antivirus, so break-ins go unnoticed.
The details
- Official name
- SimpleHelp Path Traversal Vulnerability
- Product
- SimpleHelp SimpleHelp
- CISA description
- SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
- Type of flaw
- File path flaw (CWE-22)
- Confirmed exploited
- Feb 13, 2025 — known to be used in ransomware attacks
- US federal patch deadline
- Mar 6, 2025
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Answering about CVE-2024-57727 ·
Questions about CVE-2024-57727
Is CVE-2024-57727 being exploited?
Yes. CISA added CVE-2024-57727 to its Known Exploited Vulnerabilities catalog on Feb 13, 2025, which means there is reliable evidence of real-world attacks, including by ransomware groups.
How do I fix CVE-2024-57727?
Install SimpleHelp's security update for SimpleHelp. If no update exists, follow the vendor's workaround or stop using the product until one ships. Patch edge devices first — attackers often start scanning for them within hours of a fix.
Am I affected by CVE-2024-57727?
Only if you use SimpleHelp SimpleHelp. Aimed mostly at company systems — you are affected through the companies you use, not your own phone.