CVE-2021-44077 Zoho ManageEngine ServiceDesk Plus (SDP) / SupportCenter Plus: login or permission bypass
In plain words: A door that should be locked is not: part of the system can be reached without a valid login or permission. The attacker gets in as a user or administrator without knowing a password.
Confirmed exploited by CISA on · US federal patch deadline Dec 15, 2021
What to do
- Install Zoho's security update for ManageEngine ServiceDesk Plus (SDP) / SupportCenter Plus. If no update exists, follow the vendor's workaround or stop using the product until one ships.
- Keep a list of every internet-facing server you run so nothing is forgotten.
- Patch anything in this catalog first, ahead of normal patch cycles.
- Put admin and file-transfer apps behind a VPN or single sign-on instead of the open internet.
Who is affected
Work IT. Aimed mostly at company systems — you are affected through the companies you use, not your own phone.
What's at risk: Mass data theft and ransomware: a single flaw in a file-transfer or email server has exposed thousands of organisations at once.
The details
- Official name
- Zoho ManageEngine ServiceDesk Plus Remote Code Execution Vulnerability
- Product
- Zoho ManageEngine ServiceDesk Plus (SDP) / SupportCenter Plus
- CISA description
- Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and SupportCenter Plus before 11014 are vulnerable to unauthenticated remote code execution
- Type of flaw
- Login or permission bypass (CWE-306)
- Confirmed exploited
- Dec 1, 2021
- US federal patch deadline
- Dec 15, 2021
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Answering about CVE-2021-44077 ·
Questions about CVE-2021-44077
Is CVE-2021-44077 being exploited?
Yes. CISA added CVE-2021-44077 to its Known Exploited Vulnerabilities catalog on Dec 1, 2021, which means there is reliable evidence of real-world attacks.
How do I fix CVE-2021-44077?
Install Zoho's security update for ManageEngine ServiceDesk Plus (SDP) / SupportCenter Plus. If no update exists, follow the vendor's workaround or stop using the product until one ships. Keep a list of every internet-facing server you run so nothing is forgotten.
Am I affected by CVE-2021-44077?
Only if you use Zoho ManageEngine ServiceDesk Plus (SDP) / SupportCenter Plus. Aimed mostly at company systems — you are affected through the companies you use, not your own phone.